FAQs
TimeClick FAQs
General InquiriesBasic User Inquiries
Advanced User Inquiries
If you have a question regarding order status, delivery, billing, warranty, service agreement, registration, or replacement software for products ordered directly from Hawkeye Technology, Inc., contact our customer service team at (435)753-4108.
General Inquiries
| Q | How is pricing figured for TimeClick software? |
| A: | Pricing is based on the number of computers that TimeClick will be installed on. For a current pricing list please click here. |
| Q: | How do employees clock in/out? |
| A: | Each employee has his/her own password that is used to clock in/out. They simply select their name and whether they are clocking in/out then enter their password and hit enter. See an example of how to clock in/out by clicking here. |
| Q: | Can I remove employees from lists and reports without deleting their information? |
| A: | Yes, employees can be excluded from reports and lists while still keeping their information in TimeClick. |
| Q: | Can an employee clock in at one workstation and out at another? |
| A: | Yes, Each station is auto-updated with all changes from other stations every 15 seconds. TimeClick also has a refresh button that allows you to automatically update the employee status screen. |
| Q: | What version(s) of Windows is TimeClick compatible with? |
| A: | TimeClick is compatible with Windows 2000 or higher, it is also compatible with the new Windows 7. |
| Q: | Do you interface with payroll software? |
| A: | TimeClick reports are compatible with most payroll software. If TimeClick software does not have a report compatible with your payroll software send us a request with the format needed and we will work on creating one for you. |
| Q: | What kinds of reports can TimeClick software run? |
| A: | TimeClick features a full array of reports, including: all employee hours, individual hours, department hours, overtime hours, accruals, sick hours, vacation hours, holiday hours, paid time off, and more. See a short video on the reports by clicking here. |
| Q: | What are your options for Technical Support? |
| A: | We provide Annual Technical Support Plans that include unlimited phone and email support, and also all new upgrades of the software. If you need technical support and don’t have a support plan, a per-incident fee must be paid before receiving help. For Annual Support Plan pricing please click here. |
| Q: | How long does the Installation Process take? |
| A: | TimeClick installation is very simple and can be completed in a matter of minutes. If you are linking workstations to TimeClick through your network, it will take just a few minutes to setup each station. |
| Q: | What are the minimum system requirements for TimeClick? |
| A: | Windows 2000 or Higher, 16mb RAM, and 15mb Hard Disk Space. |
| Q: | Can I print reports from any computer? |
| A: | Yes, you can print reports from any workstation where TimeClick is installed. A password is required on all of the workstations to be able to run and print reports. |
| Q: | Can I prevent employees from being able to change the time on the computer, allowing him/her to cheat the Time Clock? |
| A: | Yes, TimeClick has a “Workstation Sync Time” option which synchronizes the workstation time with your server. For assistance in setting this feature up refer to your Help Contents or contact a support technician through this online form or contact us by phone at (435)753-4108. |
Basic User Inquiries
| Q: | How do I know what version of TimeClick I am running? |
| A: | On the main status screen go to “Help” then “About TimeClick.” A small window will come up telling you the version that you are currently running. |
| Q: | Where can I get help with the software? |
| A: | Technicians are available Monday through Friday, 9 a.m. to 5 p.m. Mountain Time at (435) 753-4108 or fill out our online technical support form. |
| Q: | Where can I find the Help contents? |
| A: | Select “Help” on the toolbar of the main status screen of TimeClick, then click on “Help Contents” |
| Q: | Can I transfer old data into newer versions of TimeClick? |
| A: | Yes, all data from versions 7.0 and up can easily be transferred to the current version of TimeClick. For help in making this transfer, contact a support technician. Versions 4.07 and below use an old data file type that cannot be transferred. |
| Q: | How do I register my TimeClick Software? |
| A: | Once you have purchased the software, when you open TimeClick and see the registration screen, click “register now.” You will then see the serial number, use the online technical support form to send us your serial number or simply call us at (435) 753-4102 to receive a registration password. |
| Q: | How do I set up workstations on my network? |
| A: | Workstations are set up by mapping network drives back to TimeClick on the server. Click here to see a short video on how to set up a workstation. |
| Q: | I lost my administrative password. How can I get back in to the administration mode? |
| A: | Technicians can help users with current support plans reset their administration password, if you do not have a support plan per-incident fees may apply. Call (435)753-4108 for assistance. |
| Q: | Are my employees able to edit their own data? |
| A: | Employees are only able to edit their own data if you allow them to do so. The TimeClick software allows you to configure many options like this through the “Preferences” area of the TimeClick administration. |
return to top
Advanced User Inquiries
| Q: | How do network permissions work with TimeClick? |
| A: | Your TimeClick folder must be available to all workstations that you want TimeClick to run on. This allows the employees to clock in/out at their different computers. |
| Q: | What do I need to do if I am replacing my old server/computer that is running TimeClick? |
| A: | The software on the server/computer will need to be unregistered. This allows another available license to be used by the new computer. When a server is replaced you will be required to generate a transfer key from the software on your old server. Please keep the old server running if possible until we are able to get the transfer key. Reconfiguration of the software license to a new computer is covered under a support plan. If you do not have a support plan there is a fee to have your license reconfigured. |
| Q: | How do I set up the Workstation Sync (WS SYNC) option? |
| A: | When setting up your workstations to sync with the server clock before each action, please refer to the help contents or contact technical support at (435) 753-4108 |
| Q: | How do I fix an "AULE - Authorized User Licenses Exceeded" error? |
| A: | Close TimeClick on ALL of your computers. From the main computer, where TimeClick was installed click:
>Start >Programs >TimeClick >Validate Licenses >Click Validate >Click OK. >Click Exit. Authorized User Licenses Exceeded" happens when TimeClick is put onto more computers than your license allows. This is usually caused by human error and/or computer error. |
| Q: | How do I fix the error message "mpwind32.dll not found"? |
| A: | Make sure to direct the installation of TimeClick to the network drive that points to your server. The installation path should look something like this: F:\CLICK8\wstclk.exe (F represents the letter of your network drive). |
| Q: | How do I fix an error #217? |
| A: | This error can be easily fixed by opening up your TimeClick icon on the server, where the software was originally downloaded, then re-open your workstation icon. |
return to top
